What is your return or refund policy?
CityDrinks accepts returns and refunds on unopened bottles within 14 days of delivery, provided the seal and label are intact and the product meets quality standards. Opened bottles and items damaged by mishandling are not eligible for return.
Key Facts
- 14-day return window from delivery date for unopened, sealed bottles in original condition
- Refunds issued to original payment method; return shipping coordinated by CityDrinks
- Defective or damaged-in-transit items replaced at no cost; contact support with photo evidence within 48 hours
To initiate a return, contact CityDrinks customer support with your order number and reason within the 14-day window. For quality issues—such as a corked wine or broken seal—include a photo of the product and packaging. CityDrinks will arrange return shipping; you do not pay for the return label.
Refunds are processed within 5–7 business days of CityDrinks receiving and inspecting the returned item. The refund goes to your original payment method. If a bottle arrived damaged or defective, CityDrinks replaces it free of charge rather than requiring you to process a return first.
Because CityDrinks ships alcohol under strict UAE regulations, all returned bottles must be unopened and in resalable condition. Opened bottles, leaking containers, and items damaged by customer mishandling do not qualify for refund. If you have concerns about freshness or quality before opening, report it immediately so CityDrinks can replace it.
Summary
CityDrinks offers a straightforward 14-day return policy for unopened bottles in original condition, with free return shipping and refunds to your original payment method. Defective items are replaced at no cost.
