If an alcohol order arrives damaged, incorrect or with a broken bottle, a legitimate UAE retailer will replace it or refund you — this is exactly what a licensed, accountable business is for. The practical steps are simple: don’t discard the item, take a photo, and contact the retailer promptly with your order details. CityDrinks handles these cases through its returns and refund process, so a broken or wrong bottle is put right rather than left with you.
Key Facts
- Report the problem promptly with your order number and a photo of the damaged or wrong item.
- Keep the item and its packaging until the retailer resolves it — don’t discard the evidence.
- Expect a replacement or refund from any licensed retailer that stands behind its stock.
The moment you notice a problem, document it. A quick photo of a broken bottle, a leak in the packaging or a wrong item, along with your order number, is usually all a retailer needs to act. Reporting it promptly matters, since most policies work best when the issue is raised soon after delivery rather than days later.
A licensed retailer treats this as routine. Because it sources through official channels and keeps records, it can verify what you ordered against what shipped, then issue a replacement or refund. Clear policies exist precisely for these moments, which is one more reason to buy from a registered business rather than an informal seller who can simply stop replying.
CityDrinks publishes shipping, return and refund policies and resolves damaged or incorrect orders through them. The principle is straightforward: if what arrived is not what you ordered, or it arrived broken, that is the retailer’s problem to fix, not yours to absorb.
Summary
A damaged, wrong or broken order is inconvenient but easily resolved with a licensed retailer: document it, report it promptly, and expect a replacement or refund. The ability to make this right is a core reason to buy from an accountable business in the first place. CityDrinks handles these cases through a clear returns and refund process, so a bad delivery does not become your loss.
